Question 1

What is the NDIS? Am I eligible? How do I apply?

Accepted Answer

For all the answers to your questions about the NDIS please visit these websites:
https://www.ndis.gov.au/ (https://www.ndis.gov.au/)

NDIS TOOLKIT (https://planhero.com.au/ndis-toolkit/?utm_source=mailchimp&utm_medium=email&utm_campaign=MCS_Participant_Resource&utm_content=PlanHero_Toolkit)

Question 2

What is Support Coordination?

Accepted Answer

Support Coordination is an NDIS funded service that’s designed to help NDIS participants (and, if required, their family or representatives) to coordinate the support services in their NDIS Plan.

Question 3

Am I eligible for Support Coordination?

Accepted Answer

If you’re living with disability, your plan from the National Disability Insurance Scheme (NDIS) gives you a set allocation of funding for a range of different support services.
The support funding in your plan is very specific and relates to helping you to achieve your personal goals. This might include a range of services such as in-home support, social and community access or therapy sessions. Your NDIS plan will state if you are eligible for Support Coordination.

Question 4

What is the purpose of Support Coordination?

Accepted Answer

Support Coordination is designed to work with NDIS Participants to build and maintain a support network. This involves:
 • supporting you to understand your NDIS plan;
 • assisting you to have choice and control over your NDIS services and other supports; 
 • assist to get you through any challenges that might come up with your support services; and 
 • capacity building.

Question 5

What is capacity building?

Accepted Answer

Over time, the Support Coordinator will help their customers build the skills (and confidence) to exercise the choice and control over the management of their Plan. It’s about aligning the customer’s own goals to ensure the Support Coordinator empowers them with all that is possible.

Question 6

What type of support is coordinated?

Accepted Answer

Supports include informal, mainstream, community and funded support. This could be occupational therapy, social support, in-home support, job support, educational support, community engagement (to name a few).

Question 7

Are there different types of Support Coordination?

Accepted Answer

Yes. There are three different types of Support Coordination. 
 • Support Connection: to help connect you with NDIS funded and mainstream services
 • Coordination of Supports: to help coordinate your schedule
 • Specialist Support Coordination: available to those with additional support needs

Question 8

What type of support will I receive?

Accepted Answer

The type of funding you receive will depend on your individual needs and will be outlined in your plan.

Question 9

What does a Support Coordinator do?

Accepted Answer

A Support Coordinator will help to connect you with all the individual services outlined in your plan.
A Support Coordinator is able to get the best out of your NDIS funding. We are experts in the disability sector which means we can provide recommendations tailored to your individual goals. 
A Support Coordinator can:
 • determine each customers needs and goals;
 • navigate the NDIS marketplace to find support services best suited to meeting their needs and goals;
 • communicate with support providers, to maximise the plan and its capabilities
 • build independence; 
 • monitor and record progress; 
 • prepare for a NDIS Plan Review; and
 • provide general support and encouragement.

Question 10

Are Support Coordinators and plan managers the same?

Accepted Answer

No. A Support Coordinator’s role is to ‘translate’ your NDIS plan and to connect you with the people and services to achieve your goals.
A Plan Manager will organise payments, invoices and manages your budget.

Question 11

Can a Support Coordinator help with an NDIS plan review meeting?

Accepted Answer

Yes. Support Coordinators can help navigate this process. Before the meeting, a Support Coordinator can produce a Plan Review Report to outline the services arranged. This will include assessment reports to demonstrate progress during the Plan period as well as recommendations for future services. During the meeting, a Support Coordinator can support customers and their representatives. Afterwards, they act as a point of contact for the NDIS.

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